Damaged, defective or wrong items
Please inspect your order when it arrives. For an item received damaged, contact us within 7 days of delivery with your order number and a description of the problem. Please also contact us promptly if an item is defective, incorrect, or materially different from its description.
Evidence for a damage request
Please record a clear, continuous parcel-opening / unboxing video showing the sealed parcel, shipping label and product, and include it with your damage request. Keep the packaging and send clear photographs of the item and the problem.
If you do not have an unboxing video, contact us with the evidence you do have. We will assess the circumstances and other reasonable evidence; a genuine claim will not be automatically rejected solely because a video is unavailable.
Size, fit and change of mind
We do not offer returns or exchanges solely because the correctly supplied size does not fit, you prefer another size, or you change your mind. Please check the size guide before ordering. If we send a size or item different from your order, or the product is defective or materially misdescribed, this restriction does not apply.
How returns are handled
Contact us before sending an item back so we can provide the return instructions. Keep the item unused and unwashed where reasonably possible, and retain tags and packaging if available. These requests do not remove your rights where a defect becomes apparent through reasonable inspection or use.
For an accepted damaged, defective or wrong-item claim, we will arrange the appropriate return and refund or replacement, consistent with your legal rights. We will explain the return-shipping arrangements before you send the parcel. Any replacement is subject to availability and your agreement.
Refunds
We will notify you of the outcome after reviewing the claim and, where a return is needed, inspecting the returned item. Approved refunds will be processed through the applicable payment method within the time required by applicable law. Your bank or payment provider may require additional processing time.
Your consumer rights
The 7-day damage-reporting window and the evidence and condition requests above do not exclude, restrict or replace any rights or remedies available under applicable consumer law, including for defective, wrong, misdescribed or otherwise non-conforming goods.
Contact
Livins Creations
WhatsApp: +91 73730 67555
Email: livinscreations@gmail.com
